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General Conditions of Sale

e-Gift Card Leo&Go

Posted on 01/12/2022

We are happy to welcome you to our website “ (hereinafter referred to as the "Site"). We strive to ensure, to the best of our ability, the accuracy and updating of the information published on this site, the content of which we reserve the right to correct at any time and without notice.

We decline all responsibility:

- any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the Site, 

- and more generally for all damages, direct or indirect, whatever the causes, origins, nature or consequences, caused by anyone's access to the Site, or the impossibility of accessing it, the use of the Site and/or credit granted to any information coming directly or indirectly from the latter. 

These general conditions of sale exclusively govern the sale of e-Gift Cards offered on the Site. They are systematically accessible on this Site by the buyer when registering the order.

Consequently, the fact of placing an order implies the buyer's acceptance of these general conditions of sale.

The sale of our e-Gift Cards on this site is exclusively reserved for the end consumer, ie any natural person not acting as a merchant and having the legal capacity to contract. Consequently, orders from professionals will not be honored by Leo&Go. In this regard, Leo&Go reserves the right to cancel any order of an abnormal nature such as an order relating to quantities of e-Gift Cards exceeding the normal needs of a consumer or abnormal flow of orders to the same address of billing. 

Site Editor

Vulog Labs

Simplified joint-stock company with a single shareholder with capital of €20,000

21 Long Street

69001 LYON

898 324 330 RCS LYON

Intra-community VAT number: FR80898324330


For your requests by e-mail intended for our Customer Service and in order to allow us to process them as efficiently as possible, we ask that you contact us at


Characteristics of the e-Gift Card

The e-Gift Card is accepted as a system for adding credit via a unique promotional code in the Leo&Go mobile application. 

It allows you to benefit from credits on all journeys, excluding airport fees and unlocking fees. 

The e-Gift Card can be loaded with an amount of €25, €50 or €100 depending on your choice directly when ordering on the Site.

This e-Gift Card can be used once or several times. It cannot give rise to any monetary consideration in any form whatsoever, totally or partially, including the return of change. This e-Gift Card cannot be objected to. We decline all responsibility concerning the e-mail address provided for sending the e-Gift Card. The beneficiary is solely responsible for the use of this e-Gift Card. The loss or theft or the exceeding of the expiry date of this e-Gift Card will not give rise to any replacement or refund. This e-Gift Card can be used once the promotional code has been entered in the Leo&Go application during registration or in the “My credits” section. The amount available and the date of validity of the code can be viewed by clicking here or in the “My credits” section in the Leo&Go app. 

This e-Gift Card is valid for 6 months from the entry of the promotional code in the Leo&Go application. Credits are not applied on airport fees and unlock fees.


Offers and prices ;

The prices are indicated in euros all taxes included ;

Prohibition of out-of-network sales

Our e-Gift Cards are intended to be sold only on our website. Consequently, it is prohibited to sell, buy or be given as a gift our e-Gift Cards for the purpose of their resale outside our site, in particular on Internet sites. Beyond an attack on our brands or the integrity of our products, such actions may be of a nature to engage the civil and, where appropriate, criminal liability of their perpetrators.


The command

The different steps to follow to order are as follows:

  • you go to the site

  • you select the amount of the e-Gift Card of your choice (amount of €25, €50 or €100) on our website

  • you indicate your email to receive the receipt as well as the e-Gift Card and proceed to the online payment

In all cases, the provision of personal information necessary to process orders is mandatory. When you validate your order, you declare to accept the entirety of the present general conditions of sale. Your order is then processed by our Customer Service. As soon as your order is registered, a detailed acknowledgment of receipt will be sent to your e-mail address. This acknowledgment of receipt summarizes all the constituent elements of your order, including the exact amount invoiced. You agree that our order registration systems are proof of the nature of the agreement and its date. However, we reserve the right to cancel any order from a customer with whom there is a payment arrears or a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.



Payment for your purchases on the Site is made exclusively in euros when ordering, by Visa and Mastercard bank card only. In all cases, your online payment transactions by credit card are completely secure. On our website, your bank card information is directly communicated in encrypted mode (SSL protocol) to a Secure Payment Service Provider who consults the bank servers in order to avoid abuse and fraud and gives Leo&aGo authorization for payment. At no time is Leo&Go in possession of the entire card number you have entered.

We inform you that, for technical reasons, your bank card is debited when ordering, despite the delayed dispatch of the e-Gift Card.

European regulations have put in place provisions aimed at strengthening the security of electronic payments, in particular on the Internet, and making access to online banking services more secure. Thus, from September 14, 2019, the use of the only code received by SMS to authenticate these operations is no longer sufficient and is gradually reinforced by means of a device compliant with the new regulations.

These new devices could for example be based on an application, for smartphone or SIM card (compatible with all mobiles), which requires the entry of a secret code or the verification of biometric data. These solutions are chosen by banks and payment service providers, and offered to their customers.

For more information, please contact your bank or service provider.



Regarding the provision of the e-Gift Card to its beneficiary, here is the process:

The e-Gift Card and the associated invoice are sent to the e-mail address you gave us when paying. We decline all responsibility for the correct entry of the e-mail address provided for sending the e-Gift Card. You can then send the e-Gift Card in PDF format to your beneficiary. 

Leo&Go undertakes, once the payment of the e-Gift Card has been validated, to send it to the email address indicated when ordering within a maximum of 72 hours ;


Our Site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. Cookies are computer files stored on the hard drive of your computer, their purpose is to signal your visit to our Site and to gather information about your browsing. Cookies are therefore only used by our Site for the purpose of improving the personalized service intended for you. You have the possibility to refuse cookies by configuring your internet browser.


Computing and Freedom

The information concerning you is used by Leo&aGo, data controller, for customer relationship management and prospecting purposes.

We would like to point out that your e-mail address entered for sending the e-Gift Card will not be used for any other purpose than sending the e-Gift Card.

In accordance with the applicable regulations on the protection of personal data, you have various rights, including a right of access, rectification, and opposition to the processing of your data. You can also object at any time and without reason to your data being used for the purpose of sending you offers from Leo&Go or our partners.


To exercise your rights, simply write to us indicating your surname, first name, address and attaching proof of identity to 

In addition, you can, if you wish, register on the list of opposition to canvassing on

To find out more about our personal data protection policy and to know all of your rights, consult our  Section Privacy Policy. 


Commercial communications by e-mail

These specify our identity and the nature of the communication in their subject. 

They offer you the possibility of opposing future mailings by simply clicking on a link specially provided for this purpose at the bottom of the page of each communication. 

In the event of prospecting by e-mail towards prospects who have not had a prior commercial relationship with the Leo&Go company, we ensure that the databases of e-mail addresses have been collected fairly and legally, that is to say with obtaining the consent of individuals to receive commercial communications by e-mail from other companies. 


Right to retract

If you have changed your mind, don't worry. You have a right of withdrawal that you can exercise within 14 days of the availability of your order, in accordance with the regulations. To exercise this right, you must within this period inform us of your decision to withdraw, for example by email to

The exercise of a right of withdrawal within this period is however only possible provided that the e-Gift Card has not been used, even partially. Indeed, in the event of use of the e-Gift Card in whole or in part, no right of withdrawal or reimbursement in any form whatsoever is provided.

In the event of exercise of your right of withdrawal, we undertake to reimburse you as soon as possible and at the latest within 14 days of your withdrawal.



Leo&Go cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications.

Leo&Go reminds that in application of article 1146 of the Civil Code, non-emancipated minors are incapable of contracting. Therefore, orders for minors must be placed by the holder of parental authority. In the event of accidental collection of personal data relating to a minor, the holder of parental authority has the capacity to oppose their storage and/or transmission to third parties.  

Hypertext links may refer to other websites than this one. Leo&Go disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.

Furthermore, Leo&Go reminds that any creation of a hypertext link to the home page of this Site or any other page of the Site is subject to the express, prior and written agreement of Leo&Go.


Intellectual property

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all the elements, brands, designs, models, logos, graphics, etc. found in this Site as well as their compilation are the exclusive property of Leo&Go or its suppliers, the latter granting no license or any right other than that of consulting the Site.

The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property, except with the prior written authorization of Leo&Go.


Complaints and mediation

We make every effort to give you complete satisfaction, our Customer Service (contact details below) is at your disposal to inform you and process any complaints:

In the event of a dispute, it will be brought before a mediator.


Applicable texts / Jurisdiction

This contract is subject to French law. The conditions of sale corresponding to the offers offered on this site, which is aimed at consumers buying in France, are in fact exclusively subject to the consumer protection provisions applicable in France and apply to sales concluded and executed in France. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.


Modification of the general conditions of sale

Given the possible evolutions of the Site, Leo&Go reserves the right to adapt or modify these general conditions of sale at any time. The new general conditions of sale will, if necessary, be brought to the attention of the customer by online modification and will only be applicable to sales made after the modification.

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