Question 1

What is the Leo&Go loyalty program?

Accepted Answer

The Leo&Go loyalty program rewards all our users! When you join the program, you earn points for every trip: €1 spent = 10 points. These points can be accumulated and then exchanged for Leo&Go credits or exclusive partner offers. To join the program, simply create a Leo&Go account and start riding!

Question 2

How do I earn points?

Accepted Answer

Earning points is easy: drive with Leo&Go. You automatically earn points for every euro you spend: €1 spent = 10 points. The more you drive, the more you earn! For example, if your final bill is €22, you'll receive 220 points. Points are capped at 1,000 points per trip.

Question 3

How do I access my loyalty portal?

Accepted Answer

To access your loyalty account and discover all our partner offers, simply go to “my loyalty points” in the Leo&Go app.

Question 4

Are my points cumulative?

Accepted Answer

Yes, your points are cumulative! You can accumulate them as much as you like and spend them whenever you like.

Question 5

Do my points expire?

Accepted Answer

Yes, your points expire 1 year after you earn your first points. After one year, the pool will be reset to zero. Don't forget to use them and treat yourself!

Question 6

Where can I see how many points I have?

Accepted Answer

You can check your points balance directly in the application in the “My loyalty points” section. You will then have access to your points pool on the loyalty program portal.

Question 7

How can I use my points?

Accepted Answer

You can use your points in two different ways:
 • In the form of partner offers: redeem your points for exclusive partner offers: gift cards, special discounts, experiences...! You'll automatically receive your promotional code by e-mail.
 • In the form of credits: convert your points into Leo&Go credits. For example, with 1000 points, you can get x € of credits. Once the credits have been purchased, they will be added directly to your account and can be consulted in the “my credits” section of the app. Credits are valid for 3 months.

Question 8

Can I transfer my points to another user?

Accepted Answer

No, points are not transferable. They are linked to your personal account and cannot be shared with other users.

Question 9

I haven't received my partner offer by e-mail. What should I do?

Accepted Answer

Veuillez d'abord vérifier votre courrier indésirable, car il se peut que notre courriel y ait été envoyé par erreur. Si vous ne trouvez toujours pas l'e-mail, veuillez nous contacter à l'adresse suivante : bonjour@leoandgo.com(mailto:bonjour@leoandgo.com)

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