Frequently Asked Questions 🧐
Learn more about your Leo&Go
Inscription
Anyone over the age of 21 who has held a European driving license for at least 2 years.
It's very simple, first download the Leo&Go app and register. Once your account has been validated, all you have to do is book your car directly from the app. Once in front of your car you can unlock it and start your journey. If you wish, you can even take a break during your journey and resume your vehicle. Finally, rest your car in the Leo&Go area in an authorized place on the public road and lock the vehicle.
Contact our customer service at bonjour@leoandgo.com, we will get back to you as soon as possible.
European driving licenses (European Union, Iceland, Liechtenstein and Norway) valid for more than 2 years.
With Leo&Go, zero registration fees! It's free !
To register, we need your personal information (last name, first name, email, etc.) as well as a photo of your driver's license, your identity card and your credit card.
We confirm that a second driver is possible, however this driver must have an approved Leo&Go account for insurance reasons.
Registration for Leo&Go is free, do not hesitate to invite the second driver to also register if necessary.
The Leo&Go loyalty program rewards all our users! When you join the program, you earn points for every trip: €1 spent = 10 points. These points can be accumulated and then exchanged for Leo&Go credits or exclusive partner offers. To join the program, simply create a Leo&Go account and start riding!
Earning points is easy: drive with Leo&Go. You automatically earn points for every euro you spend: €1 spent = 10 points. The more you drive, the more you earn! For example, if your final bill is €22, you'll receive 220 points. Points are capped at 1,000 points per trip.
To access your loyalty account and discover all our partner offers, simply go to “my loyalty points” in the Leo&Go app.
Yes, your points are cumulative! You can accumulate them as much as you like and spend them whenever you like.
Yes, your points expire 1 year after you earn your first points. After one year, the pool will be reset to zero. Don't forget to use them and treat yourself!
You can check your points balance directly in the application in the “My loyalty points” section. You will then have access to your points pool on the loyalty program portal.
You can use your points in two different ways:
In the form of partner offers: redeem your points for exclusive partner offers: gift cards, special discounts, experiences...! You'll automatically receive your promotional code by e-mail.
In the form of credits: convert your points into Leo&Go credits. For example, with 1000 points, you can get x € of credits. Once the credits have been purchased, they will be added directly to your account and can be consulted in the “my credits” section of the app. Credits are valid for 3 months.
No, points are not transferable. They are linked to your personal account and cannot be shared with other users.
Veuillez d'abord vérifier votre courrier indésirable, car il se peut que notre courriel y ait été envoyé par erreur. Si vous ne trouvez toujours pas l'e-mail, veuillez nous contacter à l'adresse suivante : bonjour@leoandgo.com
Réservation
First, relaunch your app, someone may have reserved the vehicle just before you and it is no longer available.
If this is not the case, contact our customer service at bonjour@leoandgo.com or 04 28 29 29 20.
You can reserve your Leo&Go for free for 15 minutes.
Yes, depending on the trip you want to make, remember to check that the range of the vehicle indicated in the app is sufficient.
You can only book one Leo&Go at a time.
If your reservation failed, you can rebook a Leo&Go. Attention, after 3 missed reservations, your reservation option will be blocked.
During your journey, if you wish to stop while keeping your vehicle, you can use the pause mode and resume your car whenever you wish to complete your journey. To do this, simply click on "pause" in the app and "resume" when you want to continue your journey.
The “pause” mode can for example be used to go shopping, leaving the car parked in a parking lot.
Standard pricing applies for the duration of the break.
You can drive anywhere during your trip, even outside the Leo&Go zone! For example, you can pick up your Leo&Go in Lyon and go to the mountains. The only rule is to park your car in the Leo&Go area to complete your ride.
To finalize your rental, all you have to do is park your car in the Leo&Go area in an authorized space on the public road. Don't forget to lock your vehicle on the app.
To finalize the rental, you must park in the Leo&Go zone indicated on the app, in an authorized space on the public road.
Difficulty starting a trip? | Difficulties in ending the trip? |
Check : - the status of your Leo&Go account, - the registration of the vehicle in front of you, - that you have access to mobile data. | Check : - that the engine is on, - that the gearshift is in position P (Parking), - that the doors and windows are closed, - you are in the Leo&Go service area and in an authorized parking space. |
The Ford Transit utilitaire 6m3 has a maximum height of 2m10.
Be careful when entering a parking lot.
Pré-réservation
To pre-book your Leo&Go, log into your account on the Leo&Go app and go to the “Pre-booking” section of the menu.
You can pre-book your Leo&Go up to 24 hours before your departure date.
The vehicle will be blocked for 15 minutes from the exact date and time indicated when pre-booking. Be punctual :)
The pre-booked vehicle will be available on the date and time indicated, as close as possible to the address entered and within a maximum radius of 500 meters from the address indicated during the pre-booking.< /p>
You can pre-book a Toyota Aygo X, a Yaris Hybrid, a Toyota Yaris Cross Hybrid, a 3m3 Renault Kangoo E-tech or a 6m3 Ford Transit..
Pre-booking a Leo&Go costs 10 euros.
You can cancel your pre-booking free of charge up to 24 hours before your departure. For a cancellation less than 24 hours before your departure, the pre-booking fee of €10 remains due.
The reservation allows you to rent a vehicle in real time, once the vehicle is reserved you will have 15 minutes to go to the vehicle and unlock it.
Pre-booking allows you to get a head start by pre-booking a vehicle for a specific date and time.
Let us know when you pre-book your vehicle or by email at bonjour@leoandgo.com.
Dans la voiture
To get started, unlock the vehicle from the app. Then make yourself comfortable and follow the instructions given in the user guide in the car:
In Yaris or e-208:
1/ Press the START button to start
2/ Engage the gear lever with D (drive) or B (eco) to move forward or R to reverse
In Kangoo :
1/ Turn the key until "READY" is displayed on the dashboard
2/ While remaining on the brake, choose between D (forward) and R (reverse) speed
Pause mode allows you to temporarily leave your vehicle. After selecting the “Pause” mode on the Leo&Go app, the vehicle doors lock automatically. It will reopen by selecting “Resume the journey”.The “pause” mode can for example be used to go shopping, leaving the car parked in a parking lot.
If you are on a break but no longer have a network connection, activate Bluetooth to resume your trip.
The Toyota Aygo X is compact and easy to park in the city and also suitable for your long journeys.
The Toyota Yaris is ideal for going further and for weekends because it has a longer range.
The Toyota Yaris Cross is ideal for families who want to go further afield, as it offers greater capacity.
The Renault Kangoo E-tech and the Toyota Proace City are the perfect utility vehicles for transporting your equipment with their volume of 3m3.
The Ford Transit is the perfect utility vehicle for your moves with its large capacity of 6m3.
The Leo&Go are very comfortable! They are equipped with a spacious trunk, 5 seats, GPS and air conditioning.
No, pets are not allowed in Leo&Go.
No, smoking is not allowed in Leo&Go.
Yes, our Leo&Go can accommodate a baby seat.
You can borrow a baby seat by contacting us at bonjour@leoandgo.com, at least 5 days before your departure to check availability.
More information on the "Rates" page.
Our vehicles are already charged, so there's nothing for you to do!
If the range of the Toyota Yaris becomes too short, you can fill up (SP95) and send us the invoice and your bank details to bonjour@leoandgo.com within a month of the end of your journey to be reimbursed.
For the Peugeot e-208 and Renault Kangoo E-tech, if the range becomes too short, we invite you to complete your journey (recharging cable not supplied). The cost of electric recharging carried out by the user is not refundable.
To allow us to pick up the vehicle after your trip, you must return it with a minimum range of 20km.
For the airport area, the minimum range is 40km.
In this case, the vehicle must be returned to the Leo&Go zone.
When starting a trip, you have the possibility to report damage to the vehicle directly in the application, via the "Check vehicle status" functionality. If damage is caused to the vehicle during the journey, it must be reported to our customer service on 04 28 29 29 20, or by email at bonjour@leoandgo.com.
Lyon St-Exupéry Airport has several parking spaces reserved for Leo&Go users in the P4 parking lot (in the electric vehicle zone, indicated by Leo&Go markings on the ground), just a few minutes' walk from the terminals and the SNCF station. You can park in one of these Leo&Go reserved spaces.
Tarifs
With Leo&Go, zero registration fees, it's free!
The Leo&Go rates are available on the "rates" page of our website.
Leo&Go fares automatically adapt to the duration of your trip, you don't have to do anything!
Leo&Go offers an all-inclusive rate (insurance, parking on public roads in authorized spaces, charging). To know all the terms and conditions, go to our "rates" page.
To use your promo code, log into your account on the app then go to the "my free minutes" section and enter your code. It will be applied on your next trip.
To request a refund, send your supporting documents to bonjour@leoandgo.com
So that everyone can benefit from Leo&Go, we offer a solidarity rate to users eligible for social minima (RSA, activity bonus, ASS, AER-R, ATA, ADA, AAH, ASI, AV, ASV, ASPA) based on income and/or TCL solidarity pricing. To benefit from it, contact us at bonjour@leoandgo.com
Cars with discounts are cars that benefit from a 20% discount on journeys up to 2 hours inclusive.
In the application, cars symbolized by a “%” allow you to easily identify discounted Leo&Gos.
The 20% discount only applies to your journeys up to 2 hours inclusive.
At the end of your trip, the discount is automatically applied to your bill.
The reduction will not be applied to packages of more than two hours.
Does not apply to specific rates (student rate, solidarity rate, etc.).
You are sponsored:
When registering for Leo&Go, you can enter the referral code received from one of your relatives. Your advantage then appears in the "My credits" section and 5€ will be usable as soon as your account is validated by our teams.
You want to sponsor:
In the "Free trip" section, you will find your unique promo code to share around you. You will benefit from 15€ usable in several installments at the end of their first trip.
If you do not receive the credits, please contact us using the form available at the bottom of the page.
For a trip to or from Lyon St-Exupery airport, the fare will be less than €20 based on a trip of 30 minutes between Lyon and the airport.
Find the details of your trip here.
The Leo Fréquence subscription is a subscription at €4.99/month which allows you to benefit from -10% on the standard rate ranging from 1 minute up to the 6-hour package included. The preferential rate of -10% does not apply beyond the 6-hour package, on airport fees and on unlocking fees.
Example of pricing for a 1 hour journey:
Without subscription: €14 (unlocking €1 + 1 hour package €13)
With Leo Fréquence: €12.70 (unlocking €1 + 1 hour package €11.70)
To sign up for the Leo Frequency subscription, log into your account on the app, then go to "My Account" and "Subscription". Check the "Leo Frequency" box and click "Save".
The payment of your subscription is monthly, you will receive a direct debit on the credit card registered on your account at the date of subscription and then monthly. An invoice of 4,99€ will be available in the "My invoices" section.
To cancel your Leo Frequence subscription, log into your account on the app, then go to "My Account" and "Subscription". Check the "Leo Freedom" box and click "Save". The subscription will be terminated at the end of the current period. During this month, you continue to benefit from your -10% discount.
For example, if you take out a subscription on January 4, and you cancel it on January 6, you will continue to benefit from it until February 4.
Service client / Assurance
Deductible Reduction is an option that allows you to reduce your at-fault damage deductible for a worry-free trip. The options apply to both Leo&Go and Leo+ service. Learn more about the different deductible reduction options here.
You will be able to choose your deductible option in the app when you start your trip. Simply check the option you choose and it will be applied at the end of your paid trip.
The deductible reduction can only be applied at the beginning of the vehicle rental, and will only apply to that particular trip. For example, if you make two trips in one day and wish to apply the reduced deductible, you must apply it at the beginning of each trip.
For example, if you travel for 2 days and 1 hour, the amount of the deductible reduction will be 35.47€ (16.99€x 2 days + 1.49€x 1 hour).
For any trip of less than one hour, the minimum fee applicable is €1.49.
For example, if you make a 30-minute trip, the deductible amount will be €1.49.
The reduction of the deductible only applies to responsible damage to the vehicle. The other provisions of the General Terms and Conditions of Use shall apply, in particular in the event that the Customer is liable for other flat-rate charges.
The deductible reduction rate remains the same if you have special pricing.
For the good of the Leo&Go community, flat fees may apply. Find all the details here.
First, get to safety. Then you can reach our customer service on 04 28 29 29 20, we will tell you what to do.
In case of breakdown, call assistance:
Toyota Yaris: 0 825 85 85 85
In the event that the customer is responsible for the damage, a deductible of up to 900 euros will be charged provided that the user has complied with the General Conditions of Service. In the event that the user has not complied with these, the customer must pay the total amount of the repair of the vehicle.
The following coverages apply when you use a vehicle:
Civil Liability:
Any person authorized to drive a vehicle is covered by a civil liability insurance policy and is subject to the application of all its terms, conditions and exclusions.
Accident or damage to the vehicle:
In the event of an accident or damage to the vehicle, the driver is covered by damage/collision insurance. The user is however responsible for paying the deductible of maximum 900 euros in the event that he is responsible for the damage.
Leo Spots
Leo Spots are the points of interest symbolized by a yellow pin with a star on the app's map. These are good deals around Lyon with exclusive offers from our partners and/or on your journey when you take a break there for more than an hour during your Leo&Go journey.
1/ To discover the Leo Spots, log in to your account and zoom out the map to see all the Leo Spots symbolized by yellow pins.
2/ Click on it to discover the exclusive offer from our partner and/or on your next trip.
3/ To take advantage of it, go to the Leo Spot in Leo&Go. Pause your trip for at least an hour at the precise location of the Leo Spot. Your credits will be added to your account for your next ride!
To benefit from the credit indicated on the Leo Spot, pause your vehicle for at least one hour at the exact location indicated on the Leo Spot. Your credit will be automatically applied to your next trip and valid for two months.
To take advantage of the partner offer, go to the "partner" page of our website to discover all the terms and conditions of the offer.
To get directions, click on the Leo Spot and then click "Get Directions".
Programme fidélité
The Leo&Go loyalty program rewards all our users! When you join the program, you earn points for every trip: €1 spent = 10 points. These points can be accumulated and then exchanged for Leo&Go credits or exclusive partner offers. To join the program, simply create a Leo&Go account and start riding!
Earning points is easy: drive with Leo&Go. You automatically earn points for every euro you spend: €1 spent = 10 points. The more you drive, the more you earn! For example, if your final bill is €22, you'll receive 220 points. Points are capped at 1,000 points per trip.
To access your loyalty account and discover all our partner offers, simply go to “my loyalty points” in the Leo&Go app.
Yes, your points are cumulative! You can accumulate them as much as you like and spend them whenever you like.
Yes, your points expire 1 year after you earn your first points. After one year, the pool will be reset to zero. Don't forget to use them and treat yourself!
You can check your points balance directly in the application in the “My loyalty points” section. You will then have access to your points pool on the loyalty program portal.
You can use your points in two different ways:
In the form of partner offers: redeem your points for exclusive partner offers: gift cards, special discounts, experiences...! You'll automatically receive your promotional code by e-mail.
In the form of credits: convert your points into Leo&Go credits. For example, with 1000 points, you can get x € of credits. Once the credits have been purchased, they will be added directly to your account and can be consulted in the “my credits” section of the app. Credits are valid for 3 months.
No, points are not transferable. They are linked to your personal account and cannot be shared with other users.
Veuillez d'abord vérifier votre courrier indésirable, car il se peut que notre courriel y ait été envoyé par erreur. Si vous ne trouvez toujours pas l'e-mail, veuillez nous contacter à l'adresse suivante : bonjour@leoandgo.com